Support

We’re here to help you get Popby working on your store.

From inside the app

Open Popby in your Shopify admin and go to Support. Reports sent from there include the details we need to look into a problem, so it’s the fastest way to get an answer. When something goes wrong, the error message also has a Send report button.

By email

Write to popby-support@bonshore.com. Include your store’s address (for example your-store.myshopify.com) and what you were trying to do.

When we reply

We answer within one business day, Monday to Friday.